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Patients & Visitors
A variety of concierge services are available to you when you're on our campuses in Concord, Laconia, or Franklin as a patient or visitor. These services, provided by our Hospitality Services Department, vary by location. Services range from directions, information, and personal escorts to business services and assistance with lodging and transportation. To access the services, visit an information desk in the lobbies of our hospitals and medical office buildings.
Our employees and volunteers are not permitted to assist with transferring patients and visitors in or out of their vehicles curbside at any of our hospitals or medical offices. If you require wheelchair assistance, we recommend contacting a van service specializing in wheelchair transport.
Information Desk Hours
Concord
- 3rd Floor Visitor Lobby: Weekdays, 6:30 am – 7 pm
Weekends & Holidays, 6:45 am – 7 pm
- Ground Floor Main Entrance Lobby: Weekdays, 5:30 am – 6 pm
Closed Weekends & Holidays
- Memorial Medical Office Building (East & West Wings): Monday – Friday, 8 am – 4:30 pm
Laconia
- Main Entrance Lobby: Weekdays and Weekends 7 am - 7 pm
Franklin
- Main Entrance Lobby: Weekdays 7 am - 7 pm
Weekends 8 am - 7 pm
Personal Visits
If, for some reason, you're unable to visit your loved one in the Hospital, one of our Hospitality Services Associates or a volunteer will happily make a visit upon request.
Business Services
Hospitality Services associates may assist patients or family members with personal business needs, such as arranging the use of a loaner laptop and faxing and copying vital and needed documents.
