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Becausewecareeveryday.72013CONCORDHOSPITALANNUALREPORTTOOURCOMMUNITYGuardianofExcellenceAwardSMWeprideourselvesonprovidingexcellentcaretoourpatientsandtheynotice.In2013ConcordHospitalwasnameda2013GuardianofExcellenceAwardwinnerbyPressGaneyAssociatesInc.Theawardrecognizestop-performingfacilitiesthatconsistentlyachieveandmaintainthe95thpercentileinpatientsatisfactionforinpatientcareduringtheoneyearreportingperiod.2FewerthanvepercentofPressGaneys10000clientsreachthisthreshold.Zeroofourintensivecarepatientshaveexperiencedacentrallineinfection3in2013.Zeroofourintensivecarepatientshaveexperiencedaventilator-acquiredinfectionforthreeyears.4Ourhandhygienecompliancerateis97ascomparedtothestatewideaverageof93.599ofthemedicationdosesweadministerusingbarcodingensuretheverights.2May2012April20133Centrallinebloodstreaminfectionscanoccurwhenatubecatheterisplacedinalargeveinonapatientsbody.4October2010October20135Incomparisontoavailablestatewidecompliance.SourceFoundationforHealthyCommunities2012data.PatientEducationInitiativeHospitalizedpatientscaneasilybeoverwhelmedbytheamountofinformationtheyreceivefromnumeroushealthcareprovidersabouttheirtreatmentandfollow-upcare.ThatswhyConcordHospitalbeganitsPatientEducationInitiativetostandardizeeducationmaterialsforpatientsthroughouttheirHospitalstay.OurnursesnowusethenationalPatientEducationReferenceCenterPERCtoaccessevidence-basedmedicalhandoutsforpatientsandtheirfamiliesorganizingtheminoneGreenEnvelopetohelppatientskeeptheinformationinoneplace.PatientstaketheGreenEnvelopewiththemwhentheyleavetheHospitalandareencouragedtoshareitwiththeirprimarycareproviders.RightpatientRightdoseRightdrugRighttimeRightroute99