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152012CONCOrDHOSpItAlANNuAlrEpOrtManagementMattersConcordHospitalisusinginnovativemanagementtechniquestoidentiyprioritiesandaccomplishgoalswhileeliminatingwasteandincreasingefciencytoserveourpatients.ConcodHosiabeganwokingowadISO9001ceifcaionwhichincludesimplementinginternationallyrecognizedstandardstoprovideamoredisciplinedapproachtoallaspectsoitsoperations.Thisisespeciallyimportantashealthcareocusesmoreattentiononkeepingat-riskpatientswellpotentiallyavoidingexpensivehospitalizations.Byimemeningascedobem-sovinghiosohycaedleanConcodHosiaisansominghowweaoachowokeachdaybyexaminingqaiyandsaeyimeinessandeecivenesssaisacionandfnanciaeemenswihconsanocsondeiveingvaeooaiens.currentLeaneortsinludeReducingthelengthopatientstaysintheEmergencyDepartmentReducingdelayedadmissionsromtheEmergencyDepartmenttotheHospitalRedesigningpatientcareunitstoocusoncreatingsaeefectiveandstate-o-the-artcareenvironments.Aspartoa2009ederallawhealthcareorganizationsarerewardeditheyimplementanduseelectronichealthrecordsinawaythatismeaningulandbenecialtopatients.In2012weachievedMeaninguseinphase1oami-yeaogamwhichincdedsccessiizaionoPatientCONNECTasecureonlinemethodorpatientstocommunicatewiththeirhealthcareprovidersComputerizedProviderOrderEntrywhicheliminatespotentialproblemswithhandwrittenprovidersordersandsupportsthembycorrelatingorderswiththespecicpatientAnelectronicdatabasethatsupportshealthcareprovidersandpatientsbyreviewingapatientsmedicationsandallergiestocheckorpotentiallyharmulinteractionseachtimeanewmedicationisprescribedEndoVisitSummariesthatprovidepatientsaprintedreportsummarizingthepurposeoeachvisittheprovidersrecommendationsprescriptionsandsuggestionsoruturevisits.DonnaMilletteDirectoroLeanOperations