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11WhatdoOURpatientsthinkAccordingtotheCenterorMedicareandMedicaidServicesCMSHospitalConsumerAssessmentoHealthcareProvidersandSystemsHCAHPS85ecenoaienswoddefnieyecommendConcodHosiaoheiamiyandiends.Stateaverage75percentnationalaverage70percent.79ecenoaiensankedConcodHosia9o10onascaeo0-10.Stateaverage72percentnationalaverage69percent.ConcodHosiascoedhighehanSaeandnaionaaveageso.Commnicaionwihnsesanddocos.resonsivenessoHosiasa.painmanagemen.CommnicaionabomedicaionsApril2011-March2012PressGaneyConcordHospitalandConcordHospitalMedicalGroupencouragepatienteedbacktogaugeperormance.FeedbackisotengainedthroughPressGaneysurveyswhicharemailedtopatientsaterdischargeandfndingsarerankedagainstsimilaracilitiesnationwide.In2012weankedTOP1PERCENTConcordHospitalRadiationOncologyDepartmentConcordHospitalProgressiveCareUnitConcordHospitalMedicalGroupCardiacAssociates-LaconiaTOP2PERCENTTheOrthopaedicInstituteatConcordHospitaltOp3pErCENtConcordHospitaloveralltOp4pErCENtConcordHospitalInpatientSurgicalPatientCareUnitsTOP5PERCENTConcordHospitalMedicalGroupConcordObstetricsandGynecologyTOP9PERCENTAllConcordHospitalMedicalGrouppracticesConcordHospitalCenterorUrologicCare2012CONCOrDHOSpItAlANNuAlrEpOrt